Events got off to a long start Thursday, Jan. 18 when we arrived from Lyon at Charles de Gaulle airport, taxied from one end to another, and then proceeded to wait 45 minutes for the ground crew operating the motorized staircases to arrive. Eventually we got off the plane. But we spent another hour riding buses around the airport to get to our gate.
No matter, however. We came over on Continental flight 057 from Paris. That flight was about three hours late leaving, and just as late getting in to Newark. We learned later that had we flown to Frankfurt instead of Paris, we might not have left Europe that day. High winds had broken trees and downed power lines. Yet, all we knew was that we would narrowly miss our 2:45 p.m. flight Newark to Austin and would have to wait until 8:35 p.m. for the next connection. My bag was missing at customs.
As the day dragged on, we slumped in uncomfortable chairs at the Newark airport, watching the delays pile up. Continental had no place for us to relax with three children, even in a terminal devoted to their airline. We had changed our boarding passes in Paris earlier that day. So we thought we knew we were leaving from gate 135 at one end of terminal C, and we thought we would board at 8:05 p.m.
Soon the projected time changed to 10:37 p.m.
After 6:00 p.m., we found out instead that our flight was late, and furthermore moved to a gate at the opposite end of terminal C. Tim and I walked out there. It was so far he said his feet hurt.
Near the new gate, C 85, I found Continental customer service, where they told me, essentially that they could not tell me more, and that I could call the hotel and rental car people in Austin myself to announce the delays and negotiate cancellations if necessary. It was weather related. Continental customer service offered no guarantees, no help, and no suggestions.
So I called Budget in Austin, and the extended stay hotel where we would spend the night. The woman answering my call at Budget agreed to hold the car, and have her colleague stay late. The hotel attendant agreed to hold my rooms, allowing me to cancel until 11:00 p.m. Austin time.
We trudged back to where Nathalie sat with the dozing girls. Tim walked slowly as his feet hurt. We had to jump out of the way of the empty Continental carts ostensibly there to drive the disabled to their gates.
Finally, we decided to make the move from C 135 to C 85. It was long and painful. When we got there, the projected time for our flight moved to 11:10 p.m., where it stayed until about 11:30. We eventually left Newark on that late flight, with enough empty rows to stretch the children out and let them sleep.
Arriving in Austin at 2:30 a.m., I walked over to Budget to collect my keys. Dark counter, nobody around. A guy nearby told me the attendant had gone home just before 1 a.m. I called their 800 number, and spoke with a gentleman in Newark who could do nothing for me until 5:00 a.m., but said he would adjust my reservation. We filed for my missing luggage, and ended up catching a taxi to Austin.
Then we got to the hotel, where the night attendant answered the buzzer by saying she had no more rooms. The person I’d spoken with on the phone decided to cancel my reservation at 11:00 p.m.
The night attendant, however, did managed to find us one unused room with one bed for the five of us. I tried to sleep on the floor with Diane. Diane had already slept on the planes and by the gates in Newark. Although the temperature was just above freezing, she could see the pool outside through the window.
She pounded her fists on my side, and said, ” Allez ! Je veux aller me baigner dans la piscine ! “